Tired of being just a number? See how smaller freight brokerages give agents real influence, customer protection, and personal support.

Bigger Isn’t Always Better, Especially for Freight Agents

If you’ve ever felt like your voice didn’t matter inside a large freight brokerage, you’re not alone.

The reality? At many big-name brokerages, you’re just one of hundreds of agents. And unless you’re at the top of the leaderboard, your input often gets lost.

But at a smaller freight brokerage, your experience matters. Your feedback is heard. And your customers, the ones you worked hard to win, are treated like gold.

This isn’t about scale. It’s about support.

Check out our other article: The Truth About Big Brokerages: You’re Paying for It One Way or Another

You Deserve a Freight Agent Partnership That Picks Up at 6AM

Freight doesn’t follow business hours, and neither should your brokerage support.

With smaller brokerages, you’re more than an extension number. You get:

• Direct access to leaders
• Real-time support when you need it
• Someone who knows your book, your challenges, and your goals

Because when a customer calls with an issue at 6:03am, you don’t have time to wait for a help desk ticket.

Freight Agents Want a Voice, Not Just a Split

In large brokerages, policy decisions often happen far above your head.

You may not get a say in:

• How your commissions are structured
• Who gets priority on new leads
• What tools you use
• Or what happens to your customers when you step away for a season

At smaller brokerages, your feedback shapes how the business grows, not the other way around.

Smaller teams = more inclusion, more transparency, and equal treatment – no matter how big your book of business is.

Freight Brokerage Contracts: The Hidden Clause You Need to Know

Let’s talk about something most brokers don’t advertise:

If you don’t move a load for a customer within 6 months, some brokerages will reassign that customer to another agent.

Even if the account is seasonal. Even if you landed them and built the relationship.

That means you could:

• Work months to win a shipper…
• Move loads during the busy season…
• Take a pause during slower months…
• And lose that shipper without warning.

At Somerset, your customers stay yours, period. Whether they ship 40 loads a month or 4 loads a quarter.

Additional article: FreightCaviar: Why Freight Agents Are Leaving Big Brokerages

Small Freight Brokerages Offer Freight Agent Support That Actually Supports

If you’ve worked inside a large brokerage, you know the drill:

• Policies shift without notice
• Commissions change overnight
• New agents are prioritized over loyal ones
• And feedback is filtered through layers of leadership

Now compare that to what small brokerages can offer:

• Your voice carries weight
• Your accounts are protected
• Your feedback shapes the future
• Your success is seen, and celebrated

Freight Agent Saturation Is Real, But It Doesn’t Have to Be

In a big brokerage, it can feel like everyone is chasing the same shippers.

Lead saturation means:

• You’re working harder to get fewer results
• You’re fighting for attention, support, and even systems
• You can land a customer, and still feel unsupported

Smaller brokerages reduce that noise. Your leads are yours. Your relationships are protected. And your success doesn’t get buried under red tape.

Choose Freight Agent Partnerships That Let You Be Heard

At Somerset, we’re proud to stay small enough to:

• Know your name
• Support your book
• Listen to your input
• Protect your customer relationships
• Treat every agent like a business partner, not a transaction

You deserve more than just a platform. You deserve a voice.

Thinking About Leaving a Large Brokerage?

If you’re tired of feeling unheard, unsupported, or like you’re just another number — it’s time to compare your options.

Because real partnership isn’t about size.
It’s about who’s willing to show up when it matters.

Learn more about our Freight Agent Program here at Somerset.