Why So Many Freight Agents Are Quietly Choosing Somerset

Not every red flag is a fire alarm.

Some show up slowly. Quietly. Like a shift in tone. A delay in response. A payment that takes a little longer than it should. Or a credit limit that quietly shrinks, making it harder to close the loads you know you can handle.

It’s subtle at first. But eventually, the pattern becomes impossible to ignore.

If you’re a freight agent feeling like something’s off in your current broker relationship, this article is for you.

Let’s talk about the red flags agents are seeing everywhere, and why so many are quietly moving their book of business to Somerset Logistics.

Red Flag #1: Support Starts Slipping

You used to get answers in minutes. Now you’re waiting hours, or days.

At first, it’s small things:

• a delayed follow-up
• a support request that “gets lost”
• or operational issues that sit unresolved.

When every task becomes harder than it needs to be, you’re forced to ask, “How much business am I losing just because I’m waiting on someone else?”

When your back office isn’t backing you, that’s not just a red flag. That’s a ceiling.

Red Flag #2: They’re owned by a parent company

More often that ever, mid-sized brokerages are being acquired by holding companies or private equity firms. They also like to keep it a secret.

While that might sound like growth, here’s what it really means:

• They’re no longer financially independent
  
• You’re no longer the priority, the parent company is
  
• Strategic decisions are made by someone else, not your broker, and with little visibility
  
• Very soon, the relationship becomes transactional

If your broker has been bought out, you’re not working for who you think you are.

And that disconnect shows up in your paycheck, your support, and your experience as an agent.

Somerset Logistics is and has always been a family owned business with no one else calling the shots. This is what makes us the best freight agent program for experienced freight agents.

Red Flag #3: They’re bringing in agents like wildfire

A growing brokerage is great, but a desperate one will say yes to anything.

If your broker is bringing in new agents weekly without the infrastructure to support them, it’s time to ask why.

Too often, it’s a response to something deeper:

• Financial instability
  
• Loss of key clients
  
• Attempts to inflate valuation for a buyout
  

If your growth is being squeezed to prop up someone else’s survival plan, you’re in the wrong room.

You should never be forced to compete for support.

Somerset does not hesitate to pause on bringing on a new agent if something seems a little fishy with where their customers are coming from. Others? They take our scraps, often.

We are financially stable enough to not bring on every single agent that submits a contact form.

Red Flag #4: They’re selling their program hard because they’re being sold

Let’s be honest. Brokers that are struggling don’t get acquisition offers.

Brokers like Somerset Logistics do. All the time.

And we say no, every time.

Why? Because Somerset isn’t a flip-and-sell story. We’re not in the game to exit. We’re in it to build.

We’ve remained independently owned, self-funded, and financially strong through the best and worst of the market.

Sure, we’ve had the buyout calls.

We’ve had the suitors.

But the truth is, smart investors don’t chase just any brokerage. They chase brokerages with:

• Top-tier credit
  
• Verified financial stability
  
• Strong brand equity
  
• Long-term contracts
  
• Experienced teams
  
• Agent-first operations
  

That’s Somerset, and that’s why top agents and suitors alike are watching.

But only agents get to stay.

Additional Read: Why Broker Acquisitions are On the Rise

Why Somerset Isn’t Playing the Same Game

Here’s the truth: most brokerages say they want to support agents. Somerset Logistics is built to support freight agents.

At Somerset, we make decisions that protect our agents, not just our bottom line. That’s why:

• You get actual support when you need it, from real people
  
• Your earnings aren’t delayed or diluted – ever
  
• You own your book of business
  
• There are no non-competes, no bait-and-switch games
  
• You get access to operational expertise, not just empty promises
  
• You get the runway to grow how you want
  

While the rest of the industry plays a volume game, we focus on value. And that’s why our agents stay, not because they have to, but because they want to.

The Shift to the Best Freight Agent Program is Happening

Freight agents are moving more intentionally than ever, they’re not falling for marketing fluff or shiny commission percentages with fine print.

They’re doing the math.

They’re talking to other agents.

And they’re finding out that Somerset has been the best-kept secret in freight for years.

That’s changing.

Because when a freight agent is finally ready to step into a brokerage that’s built to last, not built to sell, there’s really only one place they end up – with Somerset.

Ready to stop putting up with red flags?

If you’re tired of guessing, waiting, or wondering what’s going on behind the curtain, we’d love to talk.

At Somerset, you’re not a number. You’re a partner. And we’ve built this business to keep it that way.

Just reach out to us. Let’s talk about what real support, financial strength, and long-term opportunity look like for you. It’s not about finding just any broker. It’s about finding the right one, before you need to.

Choose the best freight agent program – choose Somerset Logistics.

FAQs – Red Flags in Freight Brokers